Help and Support

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Advice and answers to our most frequently asked questions

Below you will find answers to some of our most Frequently Asked Questions and tips for booking your airport transfer.

If you still can’t find what you are looking for please contact us.

  • What if my flight or train is delayed?

    For airport pickups, you have a complimentary wait time of 60 minutes. We understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight details upon booking, your driver is able to track your arrival time and will adjust your pickup time accordingly.

    If there is a very long delay and the driver is not able to wait, we will contact you to work out an alternative solution.

  • Why do I need to have a working mobile phone at the time of pick up?

    Being able to call you helps your journey run smoothly. For example, we may need to update your pick-up location, your driver may be struggling to find you or there may be an emergency.

    Some drivers may be able to use online messaging apps, but not all, so be sure to give us a mobile phone number that we can call you on at the time of pick-up, including your international dialling code.

  • Are the prices shown per person or per vehicle?

    The prices shown are always per vehicle and include all taxes, gratuities, and fees. The maximum number of passengers and bags which can comfortably fit in each vehicle is shown under each car class. The number of passengers does not affect the price.

  • Can I book a ride for someone else?

    Yes, you can. Just remember that the contact details you enter will be used for important communication about the booking. We strongly recommend that you enter the mobile phone number of the passenger, so the driver can get in touch at the time of pick-up, if needed.

  • Can I make a booking over the phone, email, WhatsApp, Facebook Messenger or Telegram?

    Yes! Please have all the details ready (passenger name, pick-up address, destiantion, phone number, email, flight number) and we will schedule a booking for you.

  • Can I pay with cash?

    Of course. If a cash payment is made directly to the driver you will receive a receipt for the ticket price by email.

  • Can I pay with a credit card, debit card, bank transfer or PayPal?

    Currently we are unable to accept payments by the above mentioned methods. We are working on it and as soon as it will be available we'll let you know.

  • Can I choose a currency?

    No, all prices are shown and charged in euros and we do not accept other currencies.

  • Am I able to take animals on my journey?

    We love pets too, and yes we can carry them fortunately.

  • Can I make special requests?

    Yes, for example if you need a child seat please tell us in the 'Comments for the driver' section when you make your booking. We'll always try our best to fulfil your request, but sometimes it may not be possible and we'll contact you to let you know within 24 hours of your pick-up.

    If you need further help, you can contact us.

  • Do you offer child seats?

    Yes. If you need a child seat please tell us in the 'Comments for the driver' section when making your booking.

    If you'd prefer to bring your own child seat, that's fine – check with your airline as they may allow you to carry this free of charge.

    Check the local law

    In some destinations, children are required by law to travel in a child seat or restraint. We'll always try to inform you of this during the booking process, but it's your responsibility to understand the local legislation of the place you're visiting.

    Important: if you fail to request a car seat for a child, you may not be accepted for travel in destinations where such legislation applies.

    Make sure you tell us the number of children travelling and their ages in the 'Comments for the driver' section when making a booking. If you have made a last-minute booking (less than 48 hours before pick-up) and require a child seat, you can contact us.

  • What is you child policy pricing?

    All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking.

  • I have not received my confirmation email. What should I do? Can you send it to me?

    Your booking confirmation / voucher will be sent to you by email within a few hours after completing your booking. If you haven't received the confirmation email within the first 6 hours please contact us.

    Before sending your booking confirmation we may need to contact you by email or phone to verify your booking details or to request extra information, so please make sure you check your email or phone regularly.

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